They have terrible customer service!! When I got the e-mail that my products have been shipped, I checked my credit card account to see if they took the money out & they already had - no problem, I like to get things done quickly as well.
But to my concern, they charged me twice leaving me negative! (Negative because it was a gift card/credit card type thing & I had exact to pay for my items... not double + extra $$) One was even the wrong price. (Which I have no evidence of anymore because I was checking it on my phone while I was out and e-mailed them right away when I saw it.) A few hours later that day, I checked my account again and one charge was gone... but it was the wrong one!!
I e-mailed them again and they responded a few days later saying that they never charged me twice and that they charged me the exact amount. (They made this very clear it was the exact amount)
They also added that they are not responsible for any exchange rate billed on my card ( which will probably be the cause for the wrong price charged on my card ) I checked the website and it does not state anything about the exchange rate on the product page at all. I went to the customer service page and found out that they had a reference currency tool -but nowhere to be found. TERRIBLE CUSTOMER SERVICE. They should at least be sorry for the inconvenience and no warning of the exchange rate on the check out page or product page instead of telling me to use PayPal instead of a credit card. (Sure, it was my fault I didn't use PP - but it was a visa gift card, not a real credit card. )
The exchange rate was a small amount, but I would've been happier with them telling me BEFORE I purchased anything.
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